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Computer Operator, Lead

General Responsibilities:
Under minimal supervision provides front-line support to end users for PC, server or mainframe applications and hardware.
Interacts with network services, software systems engineering and/or applications development to restore service and/or identify core problems.
??? Simulates or recreates user problems to resolve operating difficulties.
Responsible for maintaining acceptable levels of customer satisfaction according to defined policies.
Works with engineers to resolve tier 2 and Tier 3 support issues. Trains end-users on software packages and standard IT procedures as required; participates in new application rollouts, testing and special projects as needed.
Provides technical support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware. Troubleshoots software and hardware failures and identifies network problems when related to personal desktop computers.
Activities include recognition, research, isolation, resolution, and follow-up steps. Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of end-user devices (EUDs), software, hardware, and
firmware utilizing experience and understanding of MHS environment and MHS clinical systems.
Mandatory Skills:
Either have or able to obtain CompTia Security+ certification within 6 months of start date
Experience working in military healthcare environment
Good organizational skills
Effective communication skills (oral & written)
General understanding of how computers connect to networks / servers
Knowledge of basic computer concepts, and the Internet
Knowledge of Windows, Microsoft Office, and Outlook-able perform basic tasks with these applications such as word processing, sending email, etc.
Working knowledge of basic hardware such as printers and scanners, media storage
Qualifications Requires High School diploma or equivalent (technical training), and three to four years of related experience. Degrees High School Diploma or GED Certificate
Equivalent Experience/Education
Years of Experience 03-04 years w/High School Diploma Position Type Full-Time Shift Day Overview For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies.
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ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Waretime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accomodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accomodation please click careers@mantech.com and provide your name and contact information.
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