Caseworker / Call Center Specialist

Job Summary
Service to the Armed Forces provides a worldwide system of services that are available to military members and their families. These services include an emergency communications network available 24 hours a day, 7 days a week, to assist in family emergencies; verification of emergency leave information to help military commands make informed decisions, access to financial assistance, confidential counseling, information and referral and other social services.
SAF call centers are responsible for the intake, verification and delivery of emergency messages between service members and their families, and other services as needed. The Specialist provides Emergency Communication services to Red Cross clients at the SAF Call Center, which provides 24-hour emergency communications and casework services, including access to financial assistance, to members of the U.S. military and their families and to other eligible Red Cross clients.
Interviews callers and coordinates requests for service to include recording all client information in the case management system; determining eligibility for American Red Cross services; assessing client needs; and providing appropriate services to clients.
Performs outbound activities including obtaining verifications, delivering messages, coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service.
Understands and applies Red Cross and SAF policies consistently and correctly.
Compose and deliver emergency communication messages to domestic and overseas locations. Sends messages for delivery to deployment locations and ships at sea using military networks
Performs other duties as assigned by management.
If this sounds like the kind of opportunity that you've been waiting for, please visit our website at:

The American Red Cross is a nonprofit organization that employees growth and development, team spirit, competitive salaries and a comprehensive benefits package.

As an Affirmative Action/Equal Opportunity Employer, well-qualified women, minorities, veterans and persons with disabilities are encouraged to apply.

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