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Call Center Customer Service Specialist - Fort Sill, OK

Adecco is assisting a local client in their search for Call Center Customer Service Specialist in Fort Sill, OK.
If you meet the qualifications below, please APPLY NOW!Job
Summary:
Service to the Armed Forces provides a worldwide system of services that are available to military members and their families.
These services include an emergency communications network available 24 hours a day, 7 days a week, to assist in family emergencies; verification of emergency leave information to help military commands make informed decisions, access to financial assistance, confidential counseling, information and referral and other social services.
Call Centers are responsible for the intake, verification and delivery of emergency messages between service members and their families, and other services as needed.
The Specialist provides Emergency Communication services to clients at the Call Center, which provides 24-hour emergency communications and casework services, including access to financial assistance, to members of the U.
S.
military and their families and to other eligible clients.
Responsibilities:
Interviews callers and coordinates requests for service to include recording all client information in the case management system; determining eligibility for services; assessing client needs; and providing appropriate services to clients.
Performs outbound activities including obtaining verifications, delivering messages, coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service.
Understands and applies policies consistently and correctly.
Compose and deliver emergency communication messages to domestic and overseas locations.
Sends messages for delivery to deployment locations and ships at sea using military networks Performs other duties as assigned by management.
Qualifications:
Bachelor's degree in social or health science, personnel administration, business or public administration, computer science or related field, or equivalent education and relevant work experience in human/social services, customer or client services, call center or other types of experience with customer/client contact is required.
Minimum of 1 year experience in human/social services, customer or client services, call center or other types of experience with heavy customer/client contact required.
Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the ARC Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management.
Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity Ability to type 40 words per minute and to create grammatically correct responses without spelling errors.
Must have casework skills or experience in the delivery of social or casework services.
Demonstrably strong computer skills to include use of Internet search tools, Intranet, and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications.
Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database.
Preferred:
Experience with American Red Cross programs and services or other similar social services; Knowledge of casework, counseling, social work or other related field; familiarity with military culture, regulations and protocol; bi-lingual in Spanish or another language Essential Functions/Physical Requirements:
The duties are representative of the essential functions of the position.
Physical requirements are those present in normal office environment conditions.
Operational flexibility is required to meet sudden and unpredictable needs.
Some local and non-local business travel may be required.
Considered essential personnel.
As an Affirmative Action/Equal Opportunity Employer, well-qualified women, minorities, veterans and persons with disabilities are encouraged to apply.
Pay for these position is $11 per hour.
Candidates must have schedule flexibility as the Call Center is open 24 hours per days, 7 days per week and 365 days per year.
Most schedules will be set 8 hours Sun-Thurs or Sat-Tues.


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