Help Desk Support Service Specialist

Company Name:
Advancia Corporation
Help Desk Support Service Specialist
Location: Fort Sill, OK
Job Code: 815
# of openings: 7
C.3.1. Computer Systems Analyst II (Help Desk Support Service Specialist)
Location: Fort Sill, OK
Potawatomi Training, LLC is seeking qualified candidates to perform immediate on-site Information Technology (IT) support to customers connected to the Fort Sill network infrastructure.
Duties and Responsibilities:
Operate and maintain Information Technology (IT) infrastructure
Provide Tier II help desk support, to include assisting units and users with the physical and logical installation of Information Systems (IS) for Staff and Classrooms
Perform incident management using service desk software such as Remedy ITSM to document, track, and manage NEC service requests until completion
Conduct computer imaging and add Information Systems (IS) to the Domain; load the correct OS/AGM; ensure all above baseline software is installed and properly licensed
Apply Security Technical Implementation Guides (STIG) to peripheral devices
Diagnose, troubleshoot, and resolve routine problems with hardware, software and connectivity issues either locally or remotely
Working knowledge of DoD 8500.1 and DoD 8500.2
Experience with imaging, ensuring all IS systems data is captured, stored, and reinstalled on new IS system, and user email profile is configured and working properly
Experience with classified COMSEC information, COMSEC key, and/or Controlled Cryptographic Items (CCI) at Government work locations.
Experience with remote connection and troubleshooting using Microsoft Systems Center Configuration Manager, support and integration of mobile devices, and support of various peripheral devices to include Voice over Internet Protocol (VoIP) phones.
In-depth knowledge of the most recent version of Microsoft Operating System, Microsoft Office applications (e.g. Win7, Microsoft Office Professional 2010), and other common desktop applications such as Adobe Acrobat, IBM Forms Viewer, Axway, DameWare Remote Utility, etc., and the ability to quickly learn unique applications.
Ability to perform incident management using service desk software such as Remedy ITSM to document, track, and manage NEC service requests until completion.
Customer Service experience preferred
Security+ certification
Computing Technology Industry Association (CompTIA) Security+
MS Desktop Support Technician or equivalent certification exam(s)
Bachelor's Degree preferred.
Must be able to work effectively in a fast paced environment
All applicants must be able to obtain and maintain U.S. Passport
Applicant will be subject to Government security investigation and must meet eligibility requirements for access to classified information
Position upon award of contract

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